Answers to common questions. Can't find yours? Write to us below. We usually reply within 1–2 working days.
TikTok doesn't let apps add a caption to drafts. Yekja copies your caption when you send: open the draft in TikTok (Inbox) and paste it. To have the caption added automatically, choose “Post directly” instead of drafts.
That's normal: Facebook always signs in with the person who manages the Page. On the next screens choose “Edit settings” and tick your Pages. Yekja only posts to Pages, never to your personal profile.
Instagram only lets apps post to professional accounts. In Instagram: Settings → Account type and tools → Switch to professional account (free). Then in Yekja → Accounts press “Add another” next to Instagram and allow every permission.
The permission to publish wasn't given when you connected. In Yekja → Accounts press “Add another” next to TikTok, sign in to the same account and leave every permission switched on.
The app uses the account you're already signed in to. On its screen tap “Switch account”, or sign out of that app in this browser (or use a private window), then connect again.
Each plan includes a number of accounts. You can remove an account on the Accounts page, upgrade on the Plan page, or add extra accounts on a paid plan.
Check your spam and Promotions folders and wait a few minutes. Still nothing? Write to us below with the email you used.
The Calendar shows posts made through Yekja. Posts made directly in TikTok or Instagram don't appear there, but their numbers do show on the Results page.
Plan → Manage billing. There you can cancel, change your card and download invoices. Your plan stays active until the end of the month you paid for.
Yes, within 14 days of your first payment. Write to us below and we'll refund you in full.